The delivery times below are an estimate and apply after confirmation of payment. For the purposes of the delivery period, Saturdays, Sundays and holidays are not considered business days. Shipments made on Saturdays, Sundays, holidays and after the cut-off time (4:00 p.m.) must be considered the next business day as the “Arrival Day”.
Delivery Times Downtown
Hidalgo, Querétaro, Morelos, Puebla, Tlaxcala, State of Mexico and Mexico City from 4 to 7 business days.
Northwest Delivery Times
Baja California Norte, Baja California Sur, Sonora, Sinaloa, Nayarit from 4 to 14 business days.
Northeast Delivery Times
Chihuahua, Coahuila, Durango, Nuevo León, San Luis Potosí, Tamaulipas, Zacatecas from 4 to 9 business days.
Delivery times East
Aguascalientes, Jalisco, Guanajuato, Colima, Michoacán from 4 to 8 business days.
Southeast delivery times
Chiapas, Campeche, Yucatán, Quintana Roo, Veracruz, Oaxaca, Guerrero, Tabasco from 4 to 14 business days.
Important: The courier service requires someone to receive the merchandise and sign upon receipt, 3 (three) delivery attempts will be made at different times and days, all deliveries will be daytime. If after three attempts, your order cannot be delivered, we will proceed to return the order to our logistics center where we will contact you to schedule the shipment.
Delivery times may vary to increase, due to force majeure or unforeseeable circumstances, that is, accidents, days with rain, floods, traffic chaos, suspected fraud, strike, or any other event that prevents the service of run under normal conditions, or even in cases of temporary lack of the product in the state.
ORDER STATUS: Our internal control system automatically sends the User a summary of the current status of the request to the e-mail registered in the act of purchase.
ORDER FORWARDING: In cases of incorrect or non-existent address, absent recipient or any other case that prevents delivery, the delivery person will return the request to our Logistics Administrative Center, which will contact the User to schedule the forwarding. In these cases, the value of the forwarding service will be charged from the User.
QUALITY GUARANTEE: For greater security in the event of a claim, all requests sent are accompanied by a merchandise control label, are microfilmed and sealed. DO NOT RECEIVE YOUR ORDER IF THERE ARE SIGNS OF VIOLATION OF THE SECURITY SEAL.
INQUIRIES: Any questions regarding this policy or procedures to be adopted, we ask you to contact our User Service Department, by calling 9838328870 or 9838338907 Business hours: Monday to Friday from 9 a.m. At 5 pm. (except holidays).
YOU DID NOT FIND WHAT YOU WERE LOOKING FOR?
CUSTOMER SUPPORT
983-832-8870
983-833-8907
Attention schedule:
Monday to Friday from 9am to 5pm
EMAIL CONTACT
info@chicza.com